The question and answer tool is the culmination of over 20 years of "do it yourself" support and crowd sourcing technology. The tool provides account owners with a streamlined way to entering and organizing information on any topic, while using a platform that increases the information based on the wisdom of the crowds. The searching technology makes it easy for users to find the information they are seeking, and if the information does not exist, they can ask a new question. The built-in scoring system provides incentive for users to contribute to knowledge base by adding questions, answers, or just voting on the quality of questions and the accuracy/usefulness of answers.
The Question and Answer tool is perhaps the most useful tool in the DoWellWebTools arsenal, with so many functions that it replaces multiple scripts and web pages, keeping one consistent look and feel. This tool can greatly reduce your need for manual support, keep your customers happily informed, and provide multiple communication methods that work for just about every customer or prospect.